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Support
What we can help with
- Access and accounts: Ask for access or help signing in.
- What ThreatViz AI does and does not do: Read the product help.
- Where a record came from: Ask how precise a place is, or which source a record used.
- A record that looks wrong: Tell us so staff can look at it.
How to get help
- Email contact@threatviz.ai.
- Call 443.435.3777.
- Or use the contact form (you need to be signed in).
What support does not do
- ThreatViz AI is not an emergency service. In an emergency, call 911.
- Threat indicators and risk context need human review before action. ThreatViz AI does not replace emergency services, law enforcement, legal review or professional operational judgment.
- ThreatViz AI does not guarantee threat detection, prevention or incident interception.
- Retail theft records come from police open data. Dallas Police and Baltimore Police both say their open data is preliminary and can change later, so treat each record as context for human review.
- Screens that show the demo world are labelled DEMO MODE. Demo records are made up and are not real incidents.